Our new the Healthy Mummy App is HERE! Find out what’s new

As technology and our App Users evolve, our old App simply could not deliver the reliability, interactive experience or modern operation that we expect for our business and our Users. In order to maintain and stay ahead of technology, our new App will grow to offer a better and more reliable experience on a sustainable operating platform.

We haven’t determined when we will completely retire the old app

For Apple devices, you need iOS 11.0 or later and we recommend keeping up to date with the latest iOS version available for your device. Apple advise that you should make sure you are logged into the same iTunes account that you used to purchase the App.

Although the App Store may show an update is available, you need to be logged into the original Apple ID that you used to purchase the app to be able to download any updates. Be sure you are using the same Apple ID.

For Android devices, you need Android version 4.1 (Jelly Bean) or later and we recommend keeping up to date with the latest available Android version for your device.

Required versions of iOS and Android
iOS – minimum is v11.0 – recommended is v12.1 (current)

Android – minimum is v4.1 (Jelly Bean) – recommended is v9 (Pie) (current)

iOS 11 was released in September 2017 and is compatible with iPhone 5S, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and iPhone X, iPad Air, Air 2 and 5th-gen iPad, iPad Mini 2, 3, and 4, all iPad Pros, 6th-gen iPod Touch. Devices that do not support this iOS include the original (“old”) iPad, iPhone 4 or iPhone 3 models.

Any of these devices can be updated to the most recent iOS (v12.1) iPad Air 1, iPad Air 2, iPad Pro (12.9, 2015), iPad Pro (9.7), iPad 2017, iPad Pro (10.5), iPad Pro (12.9, 2017), iPad 2018. iPad mini 2, iPad mini 3, iPad mini 4. We recommend that you update your device to the most recent available update.

For Android, the minimum operating system your device needs to be able to run our new app is version 4 (Jelly Bean) which was released October 31, 2013. The most recent update was released in August 2018. Most devices can run at least version 5 (released 2014). Some older devices cannot be updated or do not have updates available from their manufacturers.

We have successfully tested the app on Samsung Galaxy Note 3 (and up), Galaxy S4 (and up), Nexus 5 (and up), Google Pixel, LG G6 (and up), Nexus 7 and Nexus 9, and ZTE (Telstra 4GX A462) devices.

Additional Recommendations
We recommend keeping your device up to date with the latest version of the app at all times. If you are updating an app directly on your device, make sure you are connected to WiFi.

To make sure you are connected to WiFi, go to the Settings app on your device’s home screen, tap Wi-Fi and make sure Wi-Fi is toggled ON and you are connected to a wireless network.

If you are on an older operating system, please ensure you are accessing our fully-optimised 28 Day Challenge site: https://challengeapp.healthymummy.co.uk You can add it to your favourites for quick access.

Not all devices are supported by the App. If your device is supported by the App and you are having an issue, you should contact Customer Service who will support you or escalate the issue to our App Development team, who will review on a case by case basis.

In some cases, uninstalling the App, restarting your device and then reinstalling the App may fix the problem.

Not all devices are supported by the App. If your device is supported by the App and you are having an issue, you should contact Customer Service who will support you or escalate the issue to our App Development team, who will review on a case by case basis.

In some cases, uninstalling the App, restarting your device and then reinstalling the App may fix the problem..

The Healthy Mummy make necessary updates to The Healthy Mummy App to ensure a better user experience. If you do not update to the new App, you will lose access on your existing mobile device. In this instance, we recommend you refer to the desktop version of our 28 Day Challenge site: https://challengeapp.healthymummy.co.uk

You can add it to your favourites for quick access.

Upgrade your software and download the new App. This will ensure you continue your 28-Day Challenge journey and get access to new features.
Seek advice from your device manufacturer to understand what Apps are supported. Device-related support issues cannot be controlled or changed by The Healthy Mummy.

Upgrade your device to ensure you are able to manage and download the Apps you use regularly.

Use the desktop version of the 28-Day Challenge to manage your journey and subscription.

If you opt out to take actions a) to d) and would like to cancel your 28-Day Challenge subscription, please contact Customer Service at [email protected]